VEINOPLUS FAQ

VEINOPLUS® is a medical electrical muscle stimulator (CE mark, Class IIa) that delivers specific low frequency and low voltage stimulation impulses. The rates of stimulated muscle pulsations caused by these impulses, range from 60 to 105 beats-per-minute and mimic natural heart rates.
VEINOPLUS® stimulator is one of the safest on the market. The impulses from VEINOPLUS® carry very low quantity of electricity. This quantity is below any international safety standards including United States AAMI/ANSI NS-4 Standard.
VEINOPLUS® is contra-indicated for people with cardiac pacemakers.
Many clinical studies realized in France, in the USA and in Russia proved the efficiency of VEINOPLUS® in different symptoms of venous disease (see Clinical Data).
VEINOPLUS® has a complementary action to compression. VEINOPLUS® relieves pain almost immediately. VEINOPLUS® can be a useful alternative to compression especially when wearing socks or stockings is difficult (summer period excess weight etc.). Follow the recommendations of your doctor in terms of compression.
A medical study made in France has proven on the one hand the safety for the mother and the fetus and on the other hand the efficacy of VEINOPLUS® treatment during pregnancy (see VEINOPLUS® and pregnancy-related IV.
A clinical study made in the USA of overweight patients (BMI>25) proved the efficacy of VEINOPLUS® in venous disease symptoms (see Weight Excess , a risk factor of venous disease).
There is no contra-indication to the use of VEINOPLUS® in patients with metallic implants.
VEINOPLUS® is indicated in case of venous disease in patients suffering from multiple sclerosis. In case of advanced multiple sclerosis signal might be ineffective.
In the case of unilateral symptoms, apply both electrodes on the same calf.
Use only alkaline or rechargeable 9V batteries type 6LR61 (or equivalent e.g. 6LF22, AM6, MN1604 or GP1604.
Used electrodes should be replaced as soon as they become dry or are no longer adhesive
Pall-Thai Medical Sdn Bhd is committed to delivering your product(s) within 48 working hours (2 working days) of receiving the order. However, in case of unforeseen circumstances, we will advise you on the new delivery date accordingly. Delivery charges are included in the price of the product(s) purchased. Delivery will be done by the courier service. Please be advised to retain the receipt once you receive your products.
Pall-Thai Medical Sdn Bhd offers a 14-day money-back guarantee. Customers can return the product(s) within 14 days of receiving the order with valid justifications for the refund. Only product(s) that were purchased from Pall-Thai Medical Sdn Bhd that include all of the original packaging, labeling, manuals, accessories, and proof of the purchase will be eligible for refund. Pall-Thai Medical Sdn Bhd also provides warranty of internal damages of the devices. Our warranty does not cover external damages to the product. To claim warranty, please send an email that includes delivery order, invoice, and pictures of the defective item, your contact details, product reference and justification of your claim. The cost incurred for shipping/transportation when returning the products is to be borne by the customer. If you have requested for a refund, the cost for the return shipping will be borne by the customer. Once the returned product is received and inspected, Pall-Thai Medical Sdn Bhd will process your return shipment/refund. If approved, we will proceed to ship your replacement. If you requested a refund, it will be made by the original payment method; and the duration of the refund process is dependent on your card issuer’s policy.